Refunds, Exchange and Return Policy
We take pride and stand 100% behind all of our products and Rhee360® wants you to be completely satisfied with your order. While we make every effort to ensure all of our products are perfect, we are human. Should you receive any products damaged, unusable, or not to your expectations, our return policy is outlined below.
Please include your order number in your email. We will make every reasonable effort to ensure you are satisfied.
You have 5 days from the time your package is delivered to make any claims regarding defects, breakage and/or melting. Please email us immediately at SHOP@Rhee360com.
REFUNDS & RETURNS
To receive a full refund, you must return your purchase within 30 days of purchase. Your purchase must be returned in new condition (UNUSED) with original packaging and accessories. Credit will be posted to your credit card account or a refund issued upon receipt and inspection of the returned materials.
Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return.
Unfortunately, we are not responsible for any shipping charges incurred when returning a product. It is the customer’s responsibility to return the items to Rhee360®. You may want to look into getting shipping insurance to make sure your returned item(s) are received by us so we can reimburse you for your returned products.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. We cannot refund your money if you use any portion of your candle(s) or other products you purchased on our site.
All shipped items are insured. Inspect your order immediately upon delivery. It is unlikely that anything will be damaged as we pack our orders well. If you detect visible physical damage or missing items, email or call us immediately if damage has been detected.
If you receive damaged merchandise or do not receive it at all, the carrier will need to conduct an investigation. Please contact us immediately about the problem within 3 business days of receipt of the merchandise or 3 days after the scheduled delivery date in case of non-receipt. In case of damage DO NOT discard any shipping materials and manufacturer’s packaging. Please re-seal the damaged products using the original packaging materials. You must hold the package for at least 7 business days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at SHOP@Rhee360.com.