Customer Service FAQs
ABOUT OUR CANDLES
ARE YOUR CANDLES REALLY 100% SOY?
Yes, our candles are made from 100% non-GMO (non- genetically modified) soy wax and we do not add any additives to our soy, like paraffin wax.
WHAT ARE THE BENEFITS OF SOY?
Soy wax is 100% natural. The wax from soybean is non-toxic, biodegradable and a renewable sustainable resource. Paraffin candles are made from petroleum and release CO2 in the atmosphere.
Soy candles produce far less soot than paraffin candles. In fact, the soot produced is 90% less and is white. For this reason, soy candles are a healthy alternative to a paraffin wax candle. Breathing toxic soot can be very unhealthy and will eventually cover nearby walls and furniture.
WHAT TYPES OF OILS ARE USED FOR THE FRAGRANCE?
Our candles have a high concentration of natural fragrance oils. We use a blend of synthetic and essential oils.
DO YOU USE ESSENTIAL OILS IN YOUR CANDLES?
We use fragrance oils that do have 40-80% components of essential oils, but we do not use straight essential oils. While we love essential oils, we think that fragrance oils are better for use in candles, as the scent throw is stronger. Many essential oils tend to evaporate when they are burned because the flashpoint is so low.
ARE YOUR FRAGRANCES PHTHALATE FREE? WHAT IS PHTHALATE?
All our fragrances are phthalate-free. Phthalates are used to dissolve raw materials in apothecary goods, medicine, and fragrances. Recently there has been concern linking high levels of phthalates to health issues, especially in children. While there are no regulations against phthalate use in candles, we decided not to work with fragrances with phthalates in them. The levels of phthalates typically found in a candle are not harmful to a consumer or manufacturer, but we decided that simpler is always better.
ARE THEY SAFE TO USE AS A MOISTURIZER?
Yes. Soy contains vitamin E and antioxidant properties, both known for their hydrating power. The soy is cosmetic grade and our fragrances are also body-safe.
ARE THERE ANY COLOR ADDITIVES IN THE CANDLE?
We do not add any dyes or colors to ensure that our candles remain as natural as possible, especially since they can be used as a moisturizer. Our candles are naturally white; the color of the soy used to produce them.
CAN THE JAR BE REPURPOSED?
Absolutely! When a 1/4″ of wax remains, discontinue the use of the candle. Place your candle in the freezer, and once the wax hardens, it can be chipped out along with the wick. If there is more than a little bit of wax left, we recommend the “oven method” – place your candle in a warm oven and allow the wax to liquefy. Carefully dump and compost the wax out and wipe clean. Soap and water can then be used to remove the wax residue. Use to store pens, plant succulents in or just recycle!
WILL YOU BE ADDING MORE FRAGRANCES?
We are continually adding new fragrances and looking at new sizes to Rhee360.com. We love to hear your thoughts! Please contact us with your feedback.
ABOUT OUR HEALING BRACELETS
The Rhee360 Life Goes On Healing bracelet was specifically crafted for those suffering from a | Emotional or Job Loss | Bereavement | Mourning | Divorce | Broken Heartbreak
This handmade bracelet is made with 8mm (in diameter) gemstones strung on a latex-free, non-fray, stretch cording, and the knot is fused and hidden. The stones were selected for their specific energies to create a peaceful energy and to help the wearer grieve and heal: natural Quartz, Rhodonite, Smoky Quartz, Apache Tears (Sheen Obsidian), Rose Quartz (natural and frosted), Amethyst (natural and frosted), Garnet and Lava Rock Beads, with silver spacers.
All stones are natural gemstones and do not come in just "one" color/pattern. Every stone has its own unique characteristic and might vary in shape and color as I am working with Mother Nature, so there may occasionally be natural color variations and small depressions in the stones which are, in most cases, barely visible to the naked eye.
Your bracelet has been made with positive intentions, cleansed with sage and charged prior to shipping. It will be packaged in a beautiful organza bag with a description card explaining each crystal, their meaning and healing properties; and instructions on how to care for it at home.
I’ve personally created this bracelet to help give you the strength to release pain and sorrow. I pray that it grounds and supports you as you journey through some of those hard days and gives you back the peace, joy, and happiness that was once in your life and will be again.
Amethyst – The Stone of Spiritual Protection and Purification
Acts as a natural tranquilizer to rid your body of negative emotions and relieve it from stress, depression, and anxiety.
Angelite – The Messenger Stone
It helps with expressions of grief. Raises the state of conscious awareness, amplifying your sense of connection with the loss of loved ones and/or Guardian angels.
Apache Tear (Obsidian) – The Holy Stone
Absorbs negative energy, protects your aura and offers a safe space for you to gently accept and release your grief.
Garnet – Stone of Health
Alleviates feelings of panic, worry and/or fear, allowing you to feel firmly grounded, connected and secure with yourself in the present moment.
Lava Stone (Basalt) – Stone of Strength and Courage
This stone comes from the core of the earth. It helps to dispel anger and brings peace into your mind and spirit during difficult times.
Quartz – Master Stone of Healing and Amplification
Raises and amplifies the energy level of any other healing stones surrounding it. Assists with spiritual development and removes any energy blockages within the body, enhancing communication with guides, and amplifies psychic abilities.
Rhodonite – Stone of Love
Promotes the energy of love, emotional healing, and forgiveness. Following a loss, helps to restore balance to your emotional body during your period of grief.
Rose Quartz – The Heart Healer
It offers vibrations of forgiveness, empathy, compassion, and of course, unconditional love.
Smokey Quart – Stone of Endurance
Protection stone that absorbs, cleanses and dissolves negative energies like anger, resentment, and guilt. It allows for positive vibrations to take their place to the ground and stabilize you, letting go of what is no longer necessary for positive growth.
WHAT IF A PRODUCT IS OUT OF STOCK?
On the rare occasion that a product is out of stock, please contact us via email at SHOP@Rhee360.com, and we would be happy to advise you of the product(s) availability.
HOW CAN I TRACK MY ORDER?
You will receive an email with tracking information once your order has shipped. If for some reason you did not receive this information, let us know at SHOP@Rhee360.com and we will send it over.
CAN I SEND A CANDLE AS A GIFT?
Absolutely! If you would like a hand-typed gift note or if it’s going directly to the giftee, just make a note at checkout and we will not include a sales receipt.
We accept VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS. Please be sure to provide the correct billing address or the order will not go through.
The charge on your card will appear as Rhee360.com
IS MY CREDIT INFORMATION SECURE ONLINE?
WHEN WILL MY CREDIT CARD BE CHARGED?
Credit cards are charged at the time the order is placed.
DOES RHEE360® CHARGE SALES TAX?
Sales tax will automatically be calculated based on the tax rate according to the shipping address.
Emails are answered within the same day if not within the same hour. We are here to help you in any way we can as your requests and business are very important to us.